Employee Engagement - Keys to a Culture of Excellence
Currently you have three types of employees in your
organization. They are the engaged (100% committed to the role),
the disengaged (doing just enough to get by), and the actively
disengaged (seek to destroy what's working). Often referred to
in healthcare as High-Middle-Low performers. This session is
designed to challenge your team's current level of engagement and
inspire them to maximize their potential impact on the lives of the
people they serve.
Teamwork
Teams depend on individual commitment to meet departmental and
organizational goals. Healthcare is often described as "silos".
"Coordinated" care is difficult in an environment that lacks trust,
creates artificial harmony, lacks commitment and has little
accountability. Teams rely on one another to set each member up for
success. This session will discuss the importance of working
together and strategies necessary to accomplish high expectations
as a team.
Driving Customer Loyalty - Customer Service Training
How committed are you internal customers (anyone in the
organization you need to help you meet your objectives) and
external customers (patients and families) to doing business with
you? This session will challenge your team to consider the eyes of
the internal and external customer and what it is like to be on the
other end of the service and care your team delivers. We will
also discuss the customer environment and the verbal and non-verbal
messages we send to our customers every day. Driving customer
loyalty training will inspire you team to see the value in their
job and the customer. Your employees will walk away from this
session understanding the customer better and the non negotiable
keys to creating customer loyalty.
Service Barriers
Often employees become disengaged and feel a sense of
hopelessness as a result of the systems and processes established
by the organization or department. Often there may be more
effective and efficient processes that lead to desired outcomes but
there are simply too many barriers to overcome. This training will
help your staff identify barriers to their success and allow them
to walk down the path of the "perfect environment". So often there
are simple fixes to relatively complicated issues, we just simply
have not taken the time to recognize the issue or we have become
numb to it.
Managing Conflict
There are many ways of dealing with conflict within a team.
Unfortunately most conflict solutions do not address the source of
the real issue causing the conflict. This session will look at
where most workplace conflict originates and provide strategies
that will address the issue prior to the explosion. Your team will
understand how conflict can be useful, but if it is not aligned
with organizational and team goals it can become devastating to the
work culture.