Leadership Development Series

Managerial Courage

Demonstrating courage as a leader is difficult, but it is critical to creating a culture of excellence. Leaders must become transparent and courageous, whether you're reinforcing and re-recruiting your high performers or having a crucial conversation with a low performer. This may include sharing organizational goals and objectives, discussing ideas that may not be popular and being honest about something you have witnessed that compromises care or ethics. Finding the courage to communicate openly and effectively builds trust and accountability. Managerial courage will be woven into each of our sessions with your leadership team.

Creating a Culture of Excellence - 3 Sessions

Employee Engagement Matters - The research is clear, engaged, committed employees are more productive, efficient and deliver care at a higher level. As a leader you must recognize the value of your engaged workforce and the devastation caused by your actively disengaged staff.

Keys to Excellence - With a clear sense of urgency to drive employee engagement, we will share three keys to creating a culture of excellence.

Aligning Mission, Vision and Values - Every healthcare organization has its mission, vision and values. The question is, are they aligned and are they being acted upon daily. In this session we will introduce you to the pillars of excellence and share with leaders how aligning mission, vision and values with the pillars tends to focus employee effort on what is important and valued by the organization.

Hire and Retain the Right People - 3 Sessions

Peer and Behavior Based Interviewing - In order to create a culture of excellence it is vital that each staff member take ownership of their position and responsibilities. A key factor that leads to employee accountability is peer interviewing. Leaders will understand the importance of peer selection and how it drives engagement levels of your high performers and allows for departmental accountability among staff members.

Learning to Lead With Your Strengths - This session will build on the truth that when leaders focus on their strengths along with the strengths of their employees the work environment functions at its highest level. During this session participants will utilize a tool that will highlight their natural leadership strengths and the opportunities they have daily to utilize these strengths. We will also discuss the importance of the hiring process and the impact of hiring the right person for the right role.

Reward and Recognition - Too often staff performance goes unrecognized and positive behavior turns to complacency simply because staff members believe no one notices or cares. We will connect senior leader rounding to staff recognition and discuss the importance of being prepared to win with departmental staff. This session will connect leader rounding and how harvesting stories from patients and staff can be tied back to staff recognition and drive engagement to the highest level.

Service Excellence

World Class Service Delivery - Excellent service is not an accident...it's a result of aligned behaviors and clear expectations. Some employees are wired to deliver exceptional service while others simply find themselves going through the motions. We will discuss the importance of Behavior Standards and how every employee is responsible and accountable for upholding these standards. We will introduce how key words delivered at key times will convey a message that reduces anxiety rather than messages that confuse and frustrate patients and family members. Leaders will understand the importance of discharge calls and how positive outcomes will result from a few simple questions. Leaders will also recognize the value of a world class service environment. We will take a look into their departmental areas through the lens of the patient or customer. This session will cause you to adjust how we view the patient in our care environment. 

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