Employee Engagement - Keys to a Culture of Excellence
Currently you have three types of employees in your
organization. They are the engaged (100% committed to the role),
the disengaged (doing just enough to get by), and the actively
disengaged (seek to destroy what's working). Often referred to in
organizations as High-Middle-Low performers. This session is
designed to challenge your team's current level of engagement and
inspire them to maximize their potential impact on the lives of the
people they serve.
Teamwork
Teams depend on individual commitment to meet departmental and
organizational goals. Teams rely on one another to set each member
up for success. A culture of excellence is difficult to achieve
when the team lacks trust, creates artificial harmony, lacks
commitment and has little peer to peer accountability. This session
will discuss the importance of working together and strategies
necessary to accomplish high expectations as a team.
Driving Customer Loyalty - Customer Service Training
How committed are you internal customers (anyone in the
organization you need to help you meet your objectives) and
external customers (parents and students) to doing business with
you? This session will challenge your team to consider the eyes of
the internal and external customer and what it is like to be on the
other end of the service your team delivers. We will also discuss
the customer environment and the verbal and non-verbal messages we
send to our customers every day. Driving customer loyalty training
will inspire you team to see the value in their job and the
customer. Your employees will walk away from this session
understanding the customer better and the non negotiable keys to
creating customer loyalty.
Managing Conflict
There are many ways of dealing with conflict within a team.
Unfortunately most conflict solutions do not address the source of
the real issue causing the conflict. This session will look at
where most workplace conflict originates and provide strategies
that will address the issue prior to the explosion. Your team will
understand how conflict can be useful, but if it is not aligned
with organizational and team goals it can become devastating to the
work culture.